Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Strategies for Social Customer Service

Published On: 30th Apr 2015 10:13 - Modified: 4th Sep 2025

Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy.

In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service.

Topics Discussed

The latest trends in Social Customer Service

Twitter

Facebook

Winning over customers – tuning customers into advocates

Encouraging customers to help other customers

Getting your message across in 140 characters

Moving to other channels

Integrating multiple channels into the contact centre

Top tips from the audience

Panellists

Maria McCann

JoHo Ventures

Rachel Lane

Verint

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: 10 Strategies for Social Customer Service

Topics Discussed

Panellists

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