Articles - Maria McCann
Maria McCann is a seasoned CX operator and founder of Neos Wave, a company that turns conversations into competitive advantage.
With over two decades of experience, including senior roles at Spotify, ASOS, and Karen Millen, Maria is known for building resilient, high-performing service models that blend data, human insight and tech.
Maria now works with selected businesses to transform how they serve customers, automate intelligently, and act on feedback faster. She’s also a coach and partner in the Fellowship of Responsible Business, a collective dedicated to helping teams move from discussion to decision, using the most optimal path for all their stakeholders.
