Maria McCann - Call Centre Helper

Connect with Maria on LinkedIn "> Maria McCann - Call Centre Helper

Maria McCann

Maria McCann, Co-Founder of Neos Wave

Maria McCann is a forward-thinking, award-winning operator shaping how businesses connect with their customers, and their people. With 20+ years in senior customer roles, she’s led global teams, rebuilt service models, and redefined what great CX looks like.

Connect with Maria on LinkedIn

Recent Articles Most Viewed Articles

Key Questions to Help You Decide What to Automate

Key Questions to Help You Decide What to Automate

Give Remote Agents the Career Opportunities They Deserve

Give Remote Agents the Career Opportunities They Deserve

5 Simple Ways to Upskill Agents – Without a Huge Training Budget

5 Simple Ways to Upskill Agents – Without a Huge…

10 Tactics to Drive Up Customer Cooperation

10 Tactics to Drive Up Customer Cooperation

The 7 Pillars of Advisor Morale

The 7 Pillars of Advisor Morale

What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Run a People-First Operation?

What Does It Really Take to Run a People-First Operation?

Are You Doing Enough to Future-Proof Your Agents?

Are You Doing Enough to Future-Proof Your Agents?

Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

Recorded Webinar: 10 Strategies for Social Customer Service

Recorded Webinar: 10 Strategies for Social Customer…

Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

Recorded Webinar: Delivering a Consistent Multi-Channel…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?