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White Paper: Contact Centre Metrics That Matter

Published On: 30th Jun 2015 10:00

This White Paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact centre.

White Paper written by: Interactive Intelligence

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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