Archived Content

BSc Customer Contact Planning and Management

Published On: 12th Jan 2016 14:49

THE DATE: 20th – 21st Sept 2016

THE LOCATION: Belfast

THE DESCRIPTION: Awarded by Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. This is the final year of the degree course and takes concepts and skills taught in previous levels into the strategic area. Modules include Assessing and Planning the Strategic Future, Leadership and Building Teams, Financial Controls and Reporting, Customer Quality, Introduction to the Global Industry and a final Dissertation.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1975

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn