Archived Content

BSc Customer Contact Planning and Management

Published On: 6th Jan 2017 10:20

THE DATE: 20th – 21st September 2017

THE LOCATION: Belfast

THE DESCRIPTION: This is the final year of the degree course. Awarded by Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. A blend of best practice, practical research and academic rigour, the programme introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1975

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn