Advanced Certificate in Customer Contact Planning & Management 214 Filed under - Archived Content, The Forum THE DATE: 27 02 2018 – 28 02 2018 THE LOCATION: Claytons Hotel, Manchester THE DESCRIPTION: The Advanced Certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results. THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Training/ArticleId/351 Author: Rachael Trickey Published On: 10th Jan 2018 - Last modified: 16th Jan 2018 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter