Advanced Diploma in Customer Contact Planning & Management 121 Filed under - Archived Content, The Forum THE DATE: 27 02 2018 – 28 02 2018 THE LOCATION: Claytons Hotel, Manchester THE DESCRIPTION: The Advanced Diploma builds upon the key concepts and tools understood in the Advanced Certificate and pushes the development of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant. THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Training/ArticleId/1974 Author: Rachael Trickey Published On: 10th Jan 2018 - Last modified: 16th Jan 2018 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter