The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
“Exceeding UK Customer Expectations 2024-25” – 5…
Case Study: Brooks Reduces Phone Wait Times By 66% With…
Case Study: Convera Transforms Employee Engagement with…
Case Study: Western Sydney University Reduces Abandoned…
Case Study: Dutch Railways Achieves 85% Occupancy With…
Case Study: Caring For You Transforms Operations with Zoom
Case Study: APM Saves $1 Million With Genesys Cloud
Finalists Announced for the ECCCSAs 2024
Case Study: Open Network Exchange Increases CSAT to 95%…
Case Study: Pluxee Streamlines Global CX Strategy With…
Case Study: Utility Warehouse Reduces Costs With NICE
Case Study: NatWest Group Transforms CX With Genesys
Case Study: Mike Morse Law Firm Boosts Efficiency With…
Case Study: North Devon Council Reduces Abandonment…
Case Study: Severn Trent Improves Contact Centre…
Case Study: PureGym Transforms Its Contact Centre With…
Case Study: Dudley Council Transform Rental Management…
Case Study: Virgin Atlantic Achieves a 50% Decrease in…
Case Study: Hollywood Bowl Increases Adherence to 95%…
Case Study: Orgadata Streamlines Global Operations with…
The ECCCSAs Are Now Accepting Entries
MaxContact Reveal Benchmarking Results
Case Study: Injixo Helps CXL Improve Agent Adherence
Winners of 2024 UK National Contact Centre Awards…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
How Can Resource Planners Help Reduce Frontline Stress?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Webinar Replay: Are You Wasting Your CX Data’s Potential?
CX Landscape Report 2026
29th September 2026
Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar
2026 QATC Annual Conference
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Low-Code Use Cases With Real-World Examples
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?