Case Study: Injixo Helps CXL Improve Agent Adherence

Winners of 2024 UK National Contact Centre Awards…

People in Southampton Won’t Wait a Minute on Hold

Case Study: ESP Group Transforms CX With Sabio

Sprinklr Named Leader in Digital Customer Interaction…

Case Study: ESS Group Centralises Customer Support With…

MiaRec Platform Now Supports 98 Languages

2024 UK National Contact Centre Award Winners Announced

Evaluagent Take Home Best Contact Centre Solution Award

NICE Wins Its Largest Ever CXone Deal

Pluxee Successfully Transforms CX

Consumers Still Divided on Positivity of AI in Customer…

Research Reveals Concerns About AI Deployment 

Five9 Wins Workforce Innovation Award

New Zoom Experience Centre Designed to Immerse Customers

Talkdesk Wins Cloud-Based CX Solution of the Year

Five9 and Salesforce Integrate for Hyper-Personalized CX

Microsoft Launches Stand Alone CCaaS Solution –…

Cnect Wales Opens Customer Service Career Pathways

Zoom for Government Offered Authorized Contact Centre…

Talkdesk Report Reveals AI Fuels Improved Experiences…

CallMiner Launches the CallMiner App Marketplace

Calabrio Continues Public Sector Momentum

Zoom Contact Center Announces New Government Authorization