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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Foehn Wins Genesys Award For “EMEA Cloud Partner…
Case Study: Customer AI Helps Stockpile Achieve 350% ROI
VCC Live Launch Their New Contact Centre Academy
Case Study: ManyPets Increases FCR to 95% With Evaluagent
Case Study: Contact Centre Improves Customer…
Must-See Expert Webinar – How to Migrate From…
Congratulations to Our LISTEN 2021 Award Winners!
The Impact of Contact Centre Downtime on Customer…
Case Study: Input For You Achieved 80% SPT Rates With…
Case Study: Transport for London Saved 2000+ Hours With…
Mitel Extends Global Partner Program
NICE Selected to Ensure Quality of Care and Audit Accuracy
Case Study: DailyPay Achieves $1 Million in Productivity…
Jabra Teams Up with Zoom to Offer a Fully Immersive…
Genesys Cloud Now Available on AWS Marketplace
Case Study: Urban Massage Integrates With Salesforce
NICE Honours CX Excellence Award Winners at Interactions…
Vonage Hosting the APAC Convo Virtual 2021
RingCentral Completes Connect First Acquisition
Case Study: A Major US Utility Company Saves $250K With…
Baxi Heating Integrate Communications with IFS
Almost 75% of Contact Centres Moved to the Cloud During…
Case Study: Gaming Company Answers 90% of Chats in 10…
Plantronics Launch New Portable USB Speakerphones
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success