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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Five9 Introduce Their New Virtual Assistant
Playvox WFM: Optimizing the Service Heart of Modern…
Faking Empathy Is Now a Huge Risk for UK Companies
Jabra Launches the Next Generation of Evolve Headsets
NICE Honours CX Excellence Award Winners at Interactions…
Almost 75% of Contact Centres Moved to the Cloud During…
Case Study: Hitachi Energy Delivers Global…
NICE Named a Leader in the 2022 Gartner Magic Quadrant…
Must-See Expert Webinar – How to Migrate From…
Genesys Cloud Now Available on AWS Marketplace
Genesys Launches Genesys DX
What Not to Miss at Call & Contact Centre Expo 2023
Genesys Cloud Integrates With Microsoft Teams
Baxi Heating Integrate Communications with IFS
NICE Launches Next Big Leap of Enlighten
8×8 Partners With Google Cloud
New Research Shows the Value of Contact Centres in…
Case Study: How Nottingham City Homes Moved to the Cloud
Acquisition Expands Enghouse Contact Centre Presence in…
G2 Summer Report: Scorebuddy a Leader in Contact Center QA
Foehn Wins Genesys Award For “EMEA Cloud Partner…
Puzzel Acquires Logicalware Customer Engagement Platform
Sabio Group Acquires Coverage Group in France
Case Study: Chemical Company Embraces Cloud Solution
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