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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE CXone Named Overall Leader in 2021 SPARK Matrix
Case Study: SupportZebra Powers Scalable and Secure…
Case Study: IRIS Software Group Improved Resource…
Legal & General Install Virtual Attendants
Calabrio’s Quality Solution Is Now Available on…
Case Study: Comdata’s Consistent Process Drives…
Only 17% of UK Consumers Know They’re Vulnerable
Cirrus Partners with Amillan
Case Study: Citation Is Making All the Difference
8×8 Named a Leader for UCaaS
Schneider Electric Taps Genesys to Transform Its CX
Case Study: National Express Saves Over Five Hours Per…
Vonage Launches New Cloud Security Capabilities
Tricolor Deploys an Advanced Omnichannel Contact Centre
VoicePing Choses Vonage to Power VR Travel Experience
Contact Centre Competition – Rent-Free…
Qualtrics Launches XM/os2
Case Study: SWR Eliminates 300-500 Activities Daily With…
Vonage Wins Salesforce Partner of the Year Award
8×8 Named a Challenger in Report
9 out of 10 Contact Centres Have Increased Focus on…
Case Study: Western Sydney University Reduces Abandoned…
Users Vote Playvox Top in Contact Centre Quality Assurance
Genesys Named a Leader by the IDC MarketScape
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success