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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Interview: The Data Scientist Helping to Lead an AI Revolution

Interview: The Data Scientist Helping to Lead an AI…

Case Study: Playvox Solution Cuts Daily Variance in Half

Case Study: Playvox Solution Cuts Daily Variance in Half

Five9 Announces Inaugural Reimagine CX Award Winners

Five9 Announces Inaugural Reimagine CX Award Winners

Vonage Launches New Brand Campaign

Vonage Launches New Brand Campaign

Darlington Building Society Deploys 8×8 XCaaS

Darlington Building Society Deploys 8×8 XCaaS

NICE and Cloud9 Partner

NICE and Cloud9 Partner

AmeriSave Mortgage Chooses Vonage

AmeriSave Mortgage Chooses Vonage

NICE CXone Digitally Transforming GWA’s Contact Centres

NICE CXone Digitally Transforming GWA’s Contact Centres

Vonage to Present at Enterprise Connect 2021

Vonage to Present at Enterprise Connect 2021

Mobile Company Handles a 200% Increase in Customer Support Enquiries

Mobile Company Handles a 200% Increase in Customer…

Playvox and Dialpad Partnership Provides a CX Solution

Playvox and Dialpad Partnership Provides a CX Solution

RingCentral Announces Innovations

RingCentral Announces Innovations

Cox & Cox Establish a Future Platform for Growth

Cox & Cox Establish a Future Platform for Growth

NICE Launches Enlighten AI for Complaint Management

NICE Launches Enlighten AI for Complaint Management

NICE Evidencentral Marketplace Adds Five Technology Partners

NICE Evidencentral Marketplace Adds Five Technology…

Spearline Spotlight: An Interview With Dan Hayes

Spearline Spotlight: An Interview With Dan Hayes

NICE CXone Wins UK National Innovation Award

NICE CXone Wins UK National Innovation Award

NICE Launches Enlighten XO

NICE Launches Enlighten XO

Infobip Shift 21 Celebrates Jubilee Year

Infobip Shift 21 Celebrates Jubilee Year

Business Systems UK Announces Acquisition of acrinax

Business Systems UK Announces Acquisition of acrinax

NICE Introduces E-Request

NICE Introduces E-Request

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

8×8 Named a Challenger in Report

8×8 Named a Challenger in Report

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success