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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Ratioparts Builds Profit Centre
Case Study: NatWest Group Transforms CX With Genesys
Sabio Acquires DVELP
Poly and Pexip Unite
Sensée Launches ‘The Sensée Forest’
NICE Enlighten AI Receives Two Product of the Year Awards
Uniphore and Workair Partner to Bring Enterprise AI to…
Salesforce Named a Leader for Customer Data Platforms
Case Study: Severn Trent Improves Contact Centre…
Kore.ai Launches Intelligent Virtual Assistants for Zoom…
CallMiner Launch C.A.R.E. Assessment to Assess COVID-19…
Enghouse Systems Completes Lifesize Acquisition
Case Study: Ratioparts Scales Up Outbound Revenue With…
Case Study: Serco Transforms Job Coaching With Content…
Odigo and Pindrop Announce Partnership
Odigo Awarded the EcoVadis Silver Medal
Case Study: Zego Improves QA
Case Study: Sanlam Boost CSAT With Scorebuddy
Case Study: Deaf Connect Solves Outages With Sequence…
MaxContact Integrates Speech Analytics
Interview: The Data Scientist Helping to Lead an AI…
Marston Holdings Partners with MaxContact for Business…
Case Study: Sutton Council Delivers on Their Promise of…
Uniphore Advances Enterprise AI With New X Platform…
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success