The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Vonage Partners With QU-in
Case Study: RFP Reducing Contact Centre Training Time by…
Calabrio ONE Now Available Via Twilio Flex Ecosystem
Spearline Releases the Latest Edition of Its Magazine
NICE Powers Acceleration of COVID-19 Vaccine Global…
Spearline Release New Podcast Episodes
Talkdesk Joins the AWS Partner Network
Case Study: Comdata Implements a New Virtual Desktop…
Five9 Announces Partnership With Conn3ct
Global Insurance Provider Implements New Customer…
Sensée Named Small/Medium Outsourced Contact Centre of…
2020-21 UK Contact Centre Decision-Makers’ Guide
New Research Reveals Chatbot Trust Gap
Business Systems Announces New Partnership
Check Out Our New and Improved Webinar Programme for 2021
Sabio Wins Customer Experience Award
Lifesize Adds New Features to Its Cloud Contact Centre…
Enghouse Interactive Achieves Microsoft Certification
Research Shows That One Bad Experience Can Dilute Brand…
Over 50% of Customer Interactions Come Through Digital…
54% of Employees Believe Communication Is Key
Spearline Share Their Thoughts on Vendor Management for…
Swinton Group Boosts Net Promoter Score by 11%
IPI Picks Up Award at Genesys Partner Vision 2020
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Sure-Fire Ways to Undermine Compliance
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
Connected Experiences Become Focus at The Experience Show Asia
54% Discover Compliance Breach Outside Routine QA Reviews
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
15th September 2026
CX Connect Europe
Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar
Auto QA is Live: Every Call Scored, Every Score Evidenced
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action