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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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NICE Announces Annual Digital CX Week

NICE Announces Annual Digital CX Week

Jabra is Launching SaaS Solution Engage AI

Jabra is Launching SaaS Solution Engage AI

Cyara Placed on Crown Commercial Service’s G-Cloud 13

Cyara Placed on Crown Commercial Service’s G-Cloud…

Genesys and ibex Partner to Deliver Next Generation CX Solutions

Genesys and ibex Partner to Deliver Next Generation CX…

Talkdesk Leads G2 Summer 2020 Reports

Talkdesk Leads G2 Summer 2020 Reports

Sabio Secures Contract With Journeycall

Sabio Secures Contract With Journeycall

Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys

Case Study: Prvidr Cuts Average Speed of Answer by 50%…

JPIMedia Share Their Cloud Success Story

JPIMedia Share Their Cloud Success Story

Jabra Launches Evolve2 Buds

Jabra Launches Evolve2 Buds

Sabio Group and makepositive to Tackle AI Evolution

Sabio Group and makepositive to Tackle AI Evolution

Fusion Connect Unveils CCaaS Professional

Fusion Connect Unveils CCaaS Professional

NICE’s Workforce Management Leads Market Share in DMG Report

NICE’s Workforce Management Leads Market Share in DMG…

Sabio Launches New Release of flexAnswer

Sabio Launches New Release of flexAnswer

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Vonage Launches Salesforce Shield Security

Vonage Launches Salesforce Shield Security

Case Study: Kantar Implements CCaaS Solution

Case Study: Kantar Implements CCaaS Solution

Sabio Group Unveils New Brand and Website

Sabio Group Unveils New Brand and Website

EvaluAgent Moves into the AI Space

EvaluAgent Moves into the AI Space

8×8 Launches New SMS Fraud Prevention Communication API

8×8 Launches New SMS Fraud Prevention Communication…

Case Study: Hager Elevates Operational Efficiency

Case Study: Hager Elevates Operational Efficiency

Vacasa Delivers Vacation Rental Experiences With 8X8

Vacasa Delivers Vacation Rental Experiences With 8X8

8×8 Announces Experience Communications as a Service

8×8 Announces Experience Communications as a Service

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Swampfox Announces New Release of CX Solution

Swampfox Announces New Release of CX Solution

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success