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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Nuance Launches Artificial Intelligence Bundle for the…
Genesys Recognized as a Gartner Magic Quadrant for CCaaS…
Zendesk Accquires FutureSimple
NICE Named Market Share Leader
Vonage Announces Brand Revitalization
What Not to Miss at Call & Contact Centre Expo 2023
Case Study: Sussex Hospitals Reduced Wait Time by 90%…
Study Finds That Human Nature Drives Customer Loyalty
Genesys PureCloud Reveals Revenue Growth
Case Study: Scaling Citizen Support During a Crisis
Koopid.ai to Partner with Puzzel
Case Study: Hillarys Embarks on a Digital Transformation…
Customer Contact Innovation Award Winners Announced
Sabio Group Acquires Coverage Group in France
Koopid Partner With Avaya
Case Study: Hitachi Energy Delivers Global…
Sabio Acquires CallWare
Playvox Acquires Agyle Time
IPI Implements AI Chatbot for Northern Ireland Water
Case Study: RFP Reducing Contact Centre Training Time by…
RingCentral Announces New Features for Hybrid Work
Jabra Launches the Next Generation of Evolve Headsets
Talkdesk Launches New Contact Centre AI Tool
13 Things We Heard at the Customer Strategy &…
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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