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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Zendesk Accquires FutureSimple
Nuance Launches Artificial Intelligence Bundle for the…
Koopid.ai to Partner with Puzzel
VCC Live Launch Their New Contact Centre Academy
Case Study: Moving 800 Call Centre Staff to Remote Working
Jabra Teams Up with Zoom to Offer a Fully Immersive…
IPI Implements AI Chatbot for Northern Ireland Water
Talkdesk Launches New Contact Centre AI Tool
Sabio Acquires CallWare
RingCentral Acquires Dimelo
Case Study: Comdata Implements a New Virtual Desktop…
Case Study: Sussex Hospitals Reduced Wait Time by 90%…
The Impact of Contact Centre Downtime on Customer…
Case Study: Financial Services Company Transforms Its QA…
Case Study: Zain Jordan Improves Customer Service
Vonage Hosting the APAC Convo Virtual 2021
Case Study: Urban Massage Integrates With Salesforce
Case Study: Contact Centre Improves Customer…
Case Study: Scaling Citizen Support During a Crisis
Plantronics Launch New Portable USB Speakerphones
Case Study: Hillarys Embarks on a Digital Transformation…
Talkdesk Feature in New Gartner Report
Playvox Acquires Agyle Time
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