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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Content Guru Expands European Presence With New Athens Office

Content Guru Expands European Presence With New Athens…

Genesys and Lighthouse Works Launch Software for Blind Advisors

Genesys and Lighthouse Works Launch Software for Blind…

Zoom Contact Centre Introduces New Updates

Zoom Contact Centre Introduces New Updates

8×8 Adds Native Support for Mitel SIP Phones

8×8 Adds Native Support for Mitel SIP Phones

Sprinklr Shines in ISG Software Rankings

Sprinklr Shines in ISG Software Rankings

8×8 Unveils AI-Driven Platform Enhancements

8×8 Unveils AI-Driven Platform Enhancements

San Francisco DEM Chooses NICE to Transform Its 911 Communications

San Francisco DEM Chooses NICE to Transform Its 911…

Content Guru Launches Health and Digital Social Care Microsite

Content Guru Launches Health and Digital Social Care…

77% Report Cost Savings From AI in CX

77% Report Cost Savings From AI in CX

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

Peopleware Joins Forces With rightWFM in Workforce Management Deal

Peopleware Joins Forces With rightWFM in Workforce…

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

A Recent Survey Found 60% of Agents Don’t Promote…

New Survey Finds 62% Back Fines for Long Call Waits

New Survey Finds 62% Back Fines for Long Call Waits

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

Opus Research Names Five9 a Leader in Pragmatic AI

Opus Research Names Five9 a Leader in Pragmatic AI

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

New Leadership and AI Innovation: Sprinklr’s Strategic…

Talkdesk Expands Microsoft Partnership With New Integrations

Talkdesk Expands Microsoft Partnership With New…

CCMA Releases New Data Research Report

CCMA Releases New Data Research Report

New Research Reveals AI Trust Gap Between Companies and Customers

New Research Reveals AI Trust Gap Between Companies and…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Calabrio C3 Event: New Products, AI, and Leadership Revealed

Calabrio C3 Event: New Products, AI, and Leadership…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success