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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
UJET and Laivly Announce a Partnership to Accelerate AI…
8×8 Expands Video Elevation to Enhance Contact…
Hotel Chocolat Hits the Sweet Spot with injixo
8×8 Finds 52% Blame CIOs for AI Errors
8×8 Reports 450% Surge in AI Studio Use
New Research Reveals AI Trust Gap Between Companies and…
Calabrio Debuts Next-Gen Performance Management Solution
Content Guru’s Martin Taylor Wins LDC Alumni Award
Sabio’s Disrupt Series Expands With Paris Event
UJET Secures $76M to Boost AI-Powered CX
Verint and Five9 Announce New Enhanced Partnership
Vonage APIs Drive Orum’s Global Communication Growth
Five9 Launches New Four-Step Genius AI Process
Puzzel CCO Lindum on Maximizing CCaaS Investments
Scorebuddy and Genesys Accelerate Growing Partnership
CX Fest 2024: Networking with Sun, Sand, and CX Insights!
Five9 Launches First Pre-Built Bi-Directional Presence…
Three Cities, Three Events, and Uncovering the Real…
Talkdesk Launches Higher Education Experience Cloud
Zoom Expands onto the AWS Marketplace
Vonage Launches Agentforce Identity Insights and Fraud…
Puzzel to Acquire SupWiz for Enhanced AI Solutions
Cirrus Awarded Royal Warrant of Appointment by King…
New Study Shows AI Enhances Consumer Loyalty
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