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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Cirrus and NICE Unite to Transform SME Contact Centres

Cirrus and NICE Unite to Transform SME Contact Centres

New Study Shows AI Enhances Consumer Loyalty

New Study Shows AI Enhances Consumer Loyalty

UJET Secures $76M to Boost AI-Powered CX

UJET Secures $76M to Boost AI-Powered CX

Talkdesk Launches Higher Education Experience Cloud

Talkdesk Launches Higher Education Experience Cloud

Route 101 Implements Amazon Connect for The Revel Collective

Route 101 Implements Amazon Connect for The Revel…

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

Five9 Launches New Four-Step Genius AI Process

Five9 Launches New Four-Step Genius AI Process

Vonage APIs Drive Orum’s Global Communication Growth

Vonage APIs Drive Orum’s Global Communication Growth

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Genesys Xperience UKI 2024 Now Available On-Demand

Genesys Xperience UKI 2024 Now Available On-Demand

Great Southern Bank Reduces Wait Times With NICE CXone

Great Southern Bank Reduces Wait Times With NICE CXone

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

Zoom Expands onto the AWS Marketplace

Zoom Expands onto the AWS Marketplace

8×8 Partners With Descope for Secure CX Solutions

8×8 Partners With Descope for Secure CX Solutions

Contexta360 Unveils New Advanced Speech Analytics Features

Contexta360 Unveils New Advanced Speech Analytics Features

From Empowering Agents to Redefining Routine: Five9’s Next Technological Step

From Empowering Agents to Redefining Routine: Five9’s…

Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

Netcall and Ecliptic Renew Partnership to Drive…

Centrical Launches New AI Solution to Improve Management Efficiency

Centrical Launches New AI Solution to Improve Management…

Prosper Chooses NICE to Transform Their Customer Experience

Prosper Chooses NICE to Transform Their Customer…

Puzzel CX Solutions Deliver 278% ROI

Puzzel CX Solutions Deliver 278% ROI

Cirrus Awarded Royal Warrant of Appointment by King Charles III

Cirrus Awarded Royal Warrant of Appointment by King…

Calabrio Expands CareAI to Transform Canadian Healthcare

Calabrio Expands CareAI to Transform Canadian Healthcare

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success