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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Talkdesk Boosts Retail CX with Enhanced GenAI Tools
Evaluagent Partners With Five9 to Elevate CX
Five9 Acquires Acqueon to Boost AI-Driven CX
MiaRec Unveils IMetrics For AI-Driven Analytics
Sabio Announces Partnership With Septeo
8×8 Expands AI Voice Support for Global Users
Talkdesk Delivers Hyper-Personalized Customer Experience
AI Tops UK Business Priorities for 2030
Talkdesk Integrates Agentic AI Across Entire Platform
Akixi Strengthens Microsoft Teams Offering with Oak…
Talkdesk Embedded Has Been Launched to Simplify Workflows
New AI Capabilities Improve Summarization Features
Zoom and Mitel Announce Partnership to Transform UC…
Evaluagent Introduces a Refreshed Brand Identity
70% of Agents Would Recommend Their Jobs, New Study…
Topdanmark Partners With Sabio for Workforce Upgrade
MiaRec Enhances Topic Analysis in Contact Centres with LLM
Summit Fleet Improves Its CX and EX With 8×8
Dutch Railways Boosts Its Customer Experience With NICE
Evaluagent Named Strong Contender in Q3 2024 VoC Report
NICE Launches AI-Powered Gateway for Citizens
Insurance Leader Partners with Sabio for Digital…
Record Number of Automated Customer Interactions Handled…
Orange Cyberdefense Streamlines Service Operations with…
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