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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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AI Powered Zoom Docs Has Been Launched

AI Powered Zoom Docs Has Been Launched

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Puzzel to Acquire SupWiz for Enhanced AI Solutions

NICE and AT&T Collaborate to Enhance Emergency Services Technology

NICE and AT&T Collaborate to Enhance Emergency…

Scorebuddy Launches GenAI Boosting QA Efficiency

Scorebuddy Launches GenAI Boosting QA Efficiency

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Calabrio and Five9 Join Forces to Modernise Contact…

Genesys Xperience UKI 2024 Now Available On-Demand

Genesys Xperience UKI 2024 Now Available On-Demand

From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX

From Efficiency to Empathy: Genesys Cloud’s Bold…

Evaluagent Partners With Five9 to Elevate CX

Evaluagent Partners With Five9 to Elevate CX

8×8 Unveils AI-Driven Platform Enhancements

8×8 Unveils AI-Driven Platform Enhancements

MiaRec Enhances Topic Analysis in Contact Centres with LLM

MiaRec Enhances Topic Analysis in Contact Centres with LLM

Regal.io and 8×8 Partner to Improve Employee and Customer Experience

Regal.io and 8×8 Partner to Improve Employee and…

Research Reveals How Office Noise Impacts Productivity and Wellbeing

Research Reveals How Office Noise Impacts Productivity…

Contexta360 Unveils New Advanced Speech Analytics Features

Contexta360 Unveils New Advanced Speech Analytics Features

New AI Capabilities Improve Summarization Features

New AI Capabilities Improve Summarization Features

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Orange Cyberdefense Streamlines Service Operations with NICE CXone

Orange Cyberdefense Streamlines Service Operations with…

64% of Customers Don’t Want AI – New Gartner Report Finds

64% of Customers Don’t Want AI – New Gartner…

2024 International CX Excellence Award Winners Announced

2024 International CX Excellence Award Winners Announced

A New Survey Reveals Challenges for UK Contact Centres

A New Survey Reveals Challenges for UK Contact Centres

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

Leeds Building Society Modernises its Contact Centre with Sabio

Leeds Building Society Modernises its Contact Centre…

Highlights of NICE Interactions 2024

Highlights of NICE Interactions 2024

New Study Shows AI Enhances Consumer Loyalty

New Study Shows AI Enhances Consumer Loyalty

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success