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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

8×8 Expands Video Elevation to Enhance Contact…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

CCMA Releases New Data Research Report

CCMA Releases New Data Research Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Aspect Bursts Back Onto the CX Scene

Aspect Bursts Back Onto the CX Scene

NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

New Leadership and AI Innovation: Sprinklr’s Strategic…

Bookings for NICE AI Tools up by 134%

Bookings for NICE AI Tools up by 134%

From Empowering Agents to Redefining Routine: Five9’s Next Technological Step

From Empowering Agents to Redefining Routine: Five9’s…

Summit Fleet Improves Its CX and EX With 8×8

Summit Fleet Improves Its CX and EX With 8×8

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

UK Consumers Ditch Chatbots in Favour of Human Touch

UK Consumers Ditch Chatbots in Favour of Human Touch

Zendesk Launches Relay for Proactive Customer Messaging

Zendesk Launches Relay for Proactive Customer Messaging

Five9 Launches New Four-Step Genius AI Process

Five9 Launches New Four-Step Genius AI Process

Five9 Acquires Acqueon to Boost AI-Driven CX

Five9 Acquires Acqueon to Boost AI-Driven CX

Calabrio Unveils All-in-One Webex Compliance Solution

Calabrio Unveils All-in-One Webex Compliance Solution

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success