People - Page 9 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

Recent Articles Most Viewed Articles

Making a Real Success of Leadership

Making a Real Success of Leadership

How do I – Build Rapport With Callers?

How do I – Build Rapport With Callers?

Training the Trainer – Tips on Making it Work

Training the Trainer – Tips on Making it Work

What the Experts Recommend: Team-Building Games and Exercises

What the Experts Recommend: Team-Building Games and…

Call Centre Recruitment Tips

Call Centre Recruitment Tips

How Best to Deal with Angry Customers

How Best to Deal with Angry Customers

Top Tips to Becoming a Better Leader

Top Tips to Becoming a Better Leader

Make your employee probationary periods truly fruitful: we show you how

Make your employee probationary periods truly fruitful:…

Answers: Coping with Angry and Abusive Customers

Answers: Coping with Angry and Abusive Customers

Beating Phone Rage with Care

Beating Phone Rage with Care

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success