Customer Service Strategy - Page 5 of 22 - Call Centre Helper

Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

If you are looking for more information to improve your Customer Service Strategy read our selection of articles on Service Strategy

Recent Articles Most Viewed Articles

What Should You Be Displaying on Your Contact Centre Wallboards?

What Should You Be Displaying on Your Contact Centre…

How to Deal With Customers Who Don’t Take No for an Answer

How to Deal With Customers Who Don’t Take No for…

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Next-Issue Avoidance – Techniques to Avoid Getting…

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

Six Steps to CX Transformation

Six Steps to CX Transformation

Call Centre Quality Assurance: How to Create an Excellent QA Programme

Call Centre Quality Assurance: How to Create an…

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

5 Examples of Contact Centre Fraud – And How to Prevent Them!

5 Examples of Contact Centre Fraud – And How to Prevent…

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Customer Experience Management (CEM) – The Latest…

What Is an After-Call Survey?

What Is an After-Call Survey?

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

15 Great Alternatives to “Sorry for the Inconvenience”

15 Great Alternatives to “Sorry for the Inconvenience”

10 Customer Service Behaviours Every Contact Centre Agent Should Have

10 Customer Service Behaviours Every Contact Centre…

How to Create an Effective Digital Customer Service Strategy

How to Create an Effective Digital Customer Service…

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

8 Tips for Reducing Repeat Contacts

8 Tips for Reducing Repeat Contacts

Stop Saying “Dear Valued Customer” – Say This Instead

Stop Saying “Dear Valued Customer” – Say This Instead

Customer Service Greetings – The Good, the Mediocre and the Innovative

Customer Service Greetings – The Good, the Mediocre and…

7 Key Ideas for Winning Customer Loyalty

7 Key Ideas for Winning Customer Loyalty

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

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18th October 2026

Customer Contact West 2026

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What is Agentic Experience Orchestration (AXO)?

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