Puzzel Launches AI-Powered Virtual Agent Suite

Calabrio Announces Strategic Acquisition of Echo AI

Talkdesk Introduces AI Agents to Enhance Retail CX

San Francisco DEM Chooses NICE to Transform Its 911 Communications

77% of CX Leaders Believe AI Is Crucial for Personalization

Cirrus Awarded Royal Warrant of Appointment by King Charles III

8×8 Partners With Descope for Secure CX Solutions

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

Prosper Chooses NICE to Transform Their Customer Experience

Verint Has Acquired Cognito to Advance AI-Driven CX

UK National Contact Centre Awards Open for 2025

Great Southern Bank Reduces Wait Times With NICE CXone

Evaluagent Introduces a Refreshed Brand Identity

10 Christmas Office Games to Motivate Your Team

Uniphore and Konecta Join Forces to Advance AI in CX

Winners Announced at 2024 European Contact Centre & Customer Service Awards

70% of Agents Would Recommend Their Jobs, New Study Reveals

Scorebuddy Secures €5 Million Investment From Foresight

8×8 Unveils Refreshed Brand to Elevate CX

Five9 GenAI Studio Wins Best New Product Award

Talkdesk Embedded Has Been Launched to Simplify Workflows

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals