Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 Launches AI Agents for Personalised Service

MiaRec Launches Enhanced Topic Analysis Features

ContactBabel Launches Latest Survey for 2025 Insights

Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

The Bradford Factor – Improving Contact Centre Absenteeism

NICE Launches AI-Powered Global Translator for Business

Odigo Appoints Laurent Dechaux as New CEO

Puzzel CX Solutions Deliver 278% ROI

Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

NICE Has Launched CXone Mpower with AI Integration Updates

8×8 Expands AI Voice Support for Global Users

Puzzel Acquires Capturi to Boost AI-Powered CX

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

Dialpad Acquires Surfboard to Boost WFM Capabilities

Calabrio WFM Integrates with Microsoft Dynamics 365

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Women in CX Hosts First US Conference

Insurance Leader Partners with Sabio for Digital Transformation

HP Launches a Series of Next-Generation Innovations

UJET Secures $76M to Boost AI-Powered CX

Talkdesk Launches New Healthcare Specific Capabilities