Vonage and SAP Join Forces to Advance AI in Business

NICE Reports 400% Increase in Virtual Agent Use

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Zendesk Seals Deal to Acquire Local Measure

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Genesys and Mitel Announce a Global Strategic Partnership

New Study Reveals AI’s Key Role in Improving Customer Service

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

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Sprinklr Expands Its Reach with a New Integration With Bluesky

Talkdesk Strengthens APAC Presence with Australia Cloud

MiaRec and RingCentral Unite for Smarter QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Alvaria and UJET Join Forces to Drive CX Innovation

8×8 Has Unveiled Updated Platform Features to Improve CX

Assembled Launches AI-Powered Assist Across All Channels

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

InVision Group Unifies Its Portfolio Under New Brand Peopleware

Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

Three Decades of Recognising Excellence in UK Contact Centres