Calabrio Chosen to Support loveholidays’ European Expansion

Calabrio has announced a new partnership with loveholidays, the UK and Ireland’s largest and fastest-growing online travel agent.

As loveholidays continues to expand across Europe, the organisation identified the need to replace manual spreadsheet-based scheduling to better support its growth.

With a distributed workforce operating across voice, chat, and ticketing channels, gaining clearer visibility into activity and performance was a key part of the evaluation process.

Calabrio was selected for its ability to integrate with two core systems-UJET and Kustomer-which form an essential part of loveholidays’ data-driven operations.

“We are honoured that loveholidays has chosen Calabrio for their WFM solution,” said Frank Ciccone, Chief Revenue Officer at Calabrio.

“Calabrio has long been a partner to the travel industry, and this collaboration is an exciting opportunity to deliver business outcomes that accelerate loveholidays’ growth through exceptional customer experiences.”

“The team at Calabrio impressed us with their expertise and collaborative approach,” said Mark Davidson, VP Customer Experience at loveholidays.

“In addition, Calabrio’s ability to support multiple languages and varying labour laws was key to our decision.

We are confident that Calabrio is the best partner to support us with their comprehensive workforce management solution to enhance forecasting accuracy, improve scheduling efficiency, and enable real-time visibility into agent performance for both in-house and outsourced teams.”

For more information about Calabrio - visit the Calabrio Website

About Calabrio

The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite.

Find out more about Calabrio

Author: Hannah Swankie
Reviewed by: Rachael Trickey