Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service

21st Jan 2019
62

62
Filed under - White Papers, ,

5CA decided their existing Quality Assessment solution was too rigid to accommodate the myriad changes in their business.

5CA has a keen focus on QA, and uses Scorebuddy as their QA tool.

Case Study written by: Scorebuddy

Click here to download the Case Study

Published On: 21st Jan 2019 - Last modified: 10th Apr 2019
Read more about - White Papers, ,

Recommended Articles

Workforce Management Case Studies
Call Recording Case Studies
Case Study: How Ryanair Tackled the Customer Service Challenge
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.