Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service 137 Filed under - Archived Content, Case Studies, Scorebuddy 5CA decided their existing Quality Assessment solution was too rigid to accommodate the myriad changes in their business. 5CA has a keen focus on QA, and uses Scorebuddy as their QA tool. Case Study written by: Scorebuddy Click here to download the Case Study Author: Rachael Trickey Published On: 21st Jan 2019 - Last modified: 10th Apr 2019 Read more about - Archived Content, Case Studies, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter