Conference Theme Revealed

The Forum has announced that “Breakthrough Performance” will be the theme for 2016’s Customer Strategy & Planning conference.

The conference, focusing on going “further, faster, together” is a vital part of the customer contact industry’s calendar. This two-day event brings together experienced professionals in planning, analysis, insight, and quality & customer experience with business leaders and industry experts. It’s a fantastic opportunity to hear real, insightful advice from experienced practitioners on the most significant issues and trends facing our industry.

The Forum’s conferences and best-practice events will look at how to get the very best from ourselves and our teams. Speakers will address questions like:

• What helps us achieve our ‘personal best’?
• What enables step changes in our performance and contribution as professionals?
• What has to be in place in terms of research, resources and support to make pioneering breakthroughs possible?

As usual, the agenda also includes award finalist case studies, workshops, and plenty of time for networking and discussion.