Lord’s Cricket Ground hosts contact centre event

eGain are hosting their annual event in London on Thursday 10th October 2013.

eGain World 2013 will focus on creating customer journeys by uniting social and mobile touch points with traditional channels such as self-service, email, chat, and phone.

Attendance is free and includes a guided tour of the historic cricket ground. The event will wind down with pitch-side drinks, and a gala dinner.

The itinerary of eGain world 2013 includes:

• A keynote presentation from Ashu Roy – CEO of eGain
• An analyst’s perspective of future trends
• Virgin Media on how they put their customers at the heart of everything they do
• Discussions about the eGain vision, strategy and product roadmap
• Opportunities to network with fellow users and eGain representatives

“Building on the success of previous summits, we are again planning a compelling agenda for both customers and partners,” said Dennis Fois, VP EMEA Sales.

Click here to register for the event.