Cyara Xchange 2018

THE DATE: March 26 – 28, 2018

THE LOCATION: Grand Hyatt, San Francisco, CA

THE DESCRIPTION: At Cyara Xchange 2018, you’ll gain insight and inspiration from CX thought leaders and industry experts. Our rich agenda of keynotes and breakouts will include panels, roadmaps, case studies, best practices, and thought leadership. And, throughout the conference, you’ll have ample opportunity to network with some of the most forward-thinking CX leaders from across the globe.

Breakout Sessions and Topics
Agile and DevOps Transformation — In today’s fast-paced, competitive environment, accelerating innovation and ensuring quality is a cornerstone of business success. Learn how leading brands are leveraging Agile and DevOps to achieve their business goals.

Innovative Customer Journeys — Your customers expect to be delighted, whenever and wherever they want to interact with you. These sessions will cover a range of topics around how leading organizations are turning to AI, chatbots, and other cutting-edge technology to deliver customer smiles.

Comprehensive Monitoring — You can’t fix it if you don’t know it’s broken. Effective monitoring requires evaluating your CX comprehensively across all channels, including your call recording technology. Sessions will include content on monitoring best practices, as well as on validating your call recording solutions.

Measuring Your CX — When it comes to CX, there are various ways to look at the business value your CX delivers. In these sessions, you will learn from industry experts about best practices for measuring the business value of CX, which KPIs you should be tracking, and how to provide real-time insights that enable action and improvements.

Effective Test Strategies — Testing automation is crucial to your development and deployment. Hear industry thought leaders as they share their real-world experiences. These sessions will cover model-based testing, effective test data management, testing from self-service through to the agent, and best practices in load and performance testing.

Attendees can also gain hands-on experience by attending our optional training sessions on Day Three. Join us — come to be inspired, expand your knowledge, and see Cyara’s latest innovations first-hand.

THE ORGANISERS: Cyara