Date: 14th April 2026
Location: Madrid
Welcome to Disrupt 2026 – Where Human-Centric AI Meets Real-World CX!
Europe’s boldest CX stage is back – shaping customer experiences with AI that understands people, not just data.
Each event dives into the practical, honest reality of AI in customer experience — bringing together 600+ senior leaders to share how they’re delivering AI-powered CX in production today.
What you’ll get at #Disrupt2026:
- AI maturity roadmaps — from data to autonomy
- Real-world blueprints for autonomous interactions
- Proven models for scaling automation with trust
- Direct access to the 5% of organisations already delivering results
As Andy Roberts puts it, organisations are “moving beyond the hype and focusing on real outcomes.” Disrupt is where those outcomes take centre stage.
Author: Sabio
Reviewed by: Rachael Trickey
Published On: 3rd Dec 2025
Read more about - Call and Contact Centre Events, Sabio
