eBook: How to Understand the Impact of Contact Center Outages 245 Filed under - Archived Content, Talkdesk Unexpected downtime is a potential problem for any contact centre, whether it’s a natural disaster, localised power outage, or system failure. This eBook explores the real cost of downtime and its impact across the business, employee and customer experience. eBook written by: Talkdesk Click here to download your copy of the eBook. Author: Jo Robinson Published On: 18th Mar 2019 - Last modified: 19th Mar 2019 Read more about - Archived Content, Talkdesk Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter