eBook: Not All Customer Experience Platforms Are Created Equal 191 Filed under - Archived Content, Genesys Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. Read this eBook to learn how to…. Modernise your contact centre infrastructure, increase workforce efficiency and deliver personalised customer experiences Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice Evaluate the top five capabilities of a customer experience platform eBook written by: Genesys Author: Jo Robinson Published On: 28th Nov 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter