Genesys have released an eBook called ‘The Blueprint to Contact Centre Modernisation – Replacing your ACD’.
This eBook is intended for decision makers who have already identified the need to move away from their existing closed, proprietary communications infrastructure to a modern, multi-channel contact centre.
Key topics include:
- Savings and Improving Customer Experience
- Proactive Planning to Minimise Delays and Cost Overruns
- Best Practices and Gold Standards for Legacy ACD Replacement
- Making the Choice Between Hosted or Premises-based Solutions
- Investment Protection: Maintenance ad Support Programmes
Click here to download the eBook.
Author: Megan Jones
Published On: 2nd Apr 2014 - Last modified: 12th Dec 2018
Read more about - Archived Content, Genesys
