Express Medicals automates its appointment processes

Express Medicals has automated its appointment processes with an end-to-end customer management solution from mplsystems.

The solution is set to improve the efficiency of Express Medicals’ medical appointments process by providing:

• An online booking capability to help streamline scheduling for customers
• A comprehensive customer-management portal to drive more effective internal processes
• Tablet-based systems for field-based medical staff, with electronic form filling for faster and more consistent communications.

The new solution takes advantage of mplsystems’ cloud-based intelligentMobile and intelligentDesktop technologies to help reduce the overall time needed for each medical appointment by up to two minutes.

The company has already deployed mplsystems’ intelligentContact technology, with the platform playing a key role in helping major growth from some 2,200 to 6,000 appointments per month.

“We’re delighted that Express Medicals turned to mplsystems for its customer service platform,” said Paul White, CEO at mplsystems. “And that they have seen how our intelligentContact cloud applications can be brought together in a single, cohesive solution to match their business’s specific customer-handling requirements and processes.”

“When investigating new technology options, we knew we needed a solution that would remove barriers to engagement, guarantee the ‘chain of custody’ for our testing samples, and also prove cost-effective, easy-to-use and reliable for our business,” said Richard Wilcox, Operations Manager at Express Medicals. “mplsystems was able to demonstrate that they not only could offer all the necessary end-to-end customer management, scheduling, booking and field service technologies, but also had the skills to understand our business and tailor its proven solution to fit our own processes.”

Visit the mplystems website for more information.