Future of Quality Assurance Conference


EvaluAgent has confirmed the date and venue for its first conference of 2019.

The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February.

The conference, consisting of a series of keynote presentations, round-tables and engaging workshops, is aimed at Heads of Quality, Compliance, L&D Executives and Customer Service Directors.

Key topics will include

  • The potential impact of AI on Quality Assurance
  • The importance of coaching
  • Feedback in the creation of ‘super agents’
  • The growing requirement to deliver a superior customer experience.

Jaime Scott

EvaluAgent CEO, Jaime Scott, says “This will be our third conference and we’re eagerly anticipating another full house. Both the Manchester and Birmingham events last year proved to be really popular, especially for those who are operating within highly regulated industries.”

It’s a real opportunity for everyone in the community to share thoughts, practices and ideas. The feedback we received from both events was incredibly positive, with many delegates taking away new ideas to help them to radically improve their quality processes, employee engagement and overall customer experience.

While complimentary tickets are available, those interested in attending are encouraged to secure their place as numbers are limited and confirmed on a first come, first served basis.

Date: Thursday 28th February 2019
Time: 10.00 – 16:00
Location: Chelsea Football Club (Stamford Bridge), Fulham Road, London SW6 1HS
Secure your ticket: https://www.evaluagent.com/events

Published On: 8th Feb 2019
Read more about - Call Centre News,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.