Hold skip-level meetings

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Skip-level meetings are a great way for call centre agents to interact with managers two levels above them, without their team manager present.  

It is a good opportunity for a senior manager to find out what is happening at grass-roots levels. They can also help your agents to feel they are being listened to.

Author: Jo Robinson

Published On: 2nd Jan 2013 - Last modified: 10th Dec 2020
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