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Hold skip-level meetings

Published On: 2nd Jan 2013 08:00 - Modified: 10th Dec 2020

Skip-level meetings are a great way for call centre agents to interact with managers two levels above them, without their team manager present.

It is a good opportunity for a senior manager to find out what is happening at grass-roots levels. They can also help your agents to feel they are being listened to.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Hold skip-level meetings

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