Date: 25th March 2026 | 10 AM EST
Location: Virtual
Why Strong QA Scores Don’t Guarantee Consistent CX or Sales Performance – presented by MiaRec & CMP Research
Even high-performing contact centers struggle with unpredictable results.
QA averages look healthy. Dashboards are green. Coaching programs are in place.
Yet:
- Close rates fluctuate.
- Customer experience varies by agent.
- Revenue outcomes feel inconsistent.
- Escalations and repeat calls persist.
The problem isn’t effort. It’s hidden inconsistency inside your conversations.
In this value-packed 45 minute session, discover how AI-powered Auto QA and conversation intelligence reveal performance variability that traditional QA sampling misses – and how full visibility drives measurable consistency across CX and revenue.
Author: MiaRec
Reviewed by: Robyn Coppell
Published On: 24th Feb 2026
Read more about - Call and Contact Centre Events, MiaRec
