Interactive Intelligence Signs VDS for a Gold Partner Agreement

VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence customer engagement cloud solution, PureCloud Engage.

“We’re passionate about offering customers the most cutting-edge technology solutions to help them meet their long-term business communications objectives,” said James Kress, CEO for VDS. “PureCloud Engage is a great addition to our portfolio because its flexible, scalable architecture can quickly and easily adapt to our customers’ diverse and changing needs.”

Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.

“VDS is backed by over 25 years of experience and a comprehensive team of technology design engineers, account managers, PMI-certified project managers, field engineers, application specialists, and customer care professionals,” said Darren Gill, vice president of channels for Interactive Intelligence. “This deep and broad expertise ensures our joint customers will get a customized solution designed to address their unique challenges.”

PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.

For more information about PureCloud Engage, visit https://www.genesys.com/uk/.