Latest Best Practice Guide Released 778 Filed under - Archived Content, The Forum The latest Best Practice Guide published by the Forum is called “Breakthrough Performance: further, faster, together.” It contains 105 pages of detailed information with case studies, research, thought leadership and supplier listings. With chapters focussed on each of the Forum’s professional communities of continual improvement, Planning, Insight and Quality & Customer Experience, and a chapter on how to achieve Breakthrough Performance, this year-round resource is available free of charge to Forum members, with online versions available to the wider industry. Steve Woosey “Breakthrough Performance becomes possible when we extend the boundary of our thinking. This opens up what we may not have considered possible before,” explains Steve Woosey, Chief Executive of The Forum. “Use this guide to inspire you to get the very best from yourself and your teams. The thought leadership, award winning case studies, research updates and pioneering stories offer stimulation and insight around different ways in which this theme can be layered into your thinking. Use it to go further, faster, together.” To order a hard copy of this or any of the other Best Practice Guides contact The Forum at advice@theforum.social or download your copy on their website. There is a charge of £39.95 to non-members. Author: Megan Jones Published On: 2nd Jun 2016 - Last modified: 22nd Mar 2017 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter