MI & Performance Analysis

This course is for specialists looking to develop and implement new ideas and deepen their professional skills.

THE DATE: 18-19th November

THE LOCATION: Manchester

THE DETAILS:

Are you in a specialist Management Information or Performance Analyst role – but had no previous training in information analysis?

This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role.

What will we do?

Benefiting from the forum’s well established training methods, this new course uses specialist training materials, combining PC-based exercises with case studies and discussion to build a practical understanding of methods. Topics will include:-

  • Identify the most important factors driving performance and how to communicate the impact of these
  • Review KPIs and identify the data needed to track new measures
  • Get your analysis noticed and used
  • Create more effective reporting, analysis and what- if tools
  • Develop checklists and ideas to improve efficiency and effectiveness

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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