NICE launches upgrade of Performance Management Solution

NICE Systems has announced Release 4.1 of its NICE Performance Management (PM) and NICE Incentive Compensation Management (ICM) solutions.

The enhanced capabilities offered in Release 4.1 enable business users such as compensation managers to easily tailor the information they require according to their specific needs without additional IT assistance. This flexibility streamlines processes and reduces additional overhead, providing sales and service organizations with a faster return on investment and lower total cost of ownership.

Among its capabilities, Release 4.1 includes an enhanced, user friendly menu structure for easier navigation; a new charting engine providing a broad set of chart and graph types; and an updated configuration manager enabling business users to efficiently manage the applications. These features enable enterprises to easily manage, measure and motivate frontline service and sales employees.

NICE ICM automates the process of commission, bonus, and incentive administration in support of any type of variable pay strategy. It is designed from the ground up to enable business users to manage all aspects of incentive compensation, from loading sales data to creating incentive plans and managing change post calculations. The solution offers sales organizations calculation accuracy, reduced administrative costs, minimized compensation overspend, insight into effectiveness of variable pay spend, improved sales force motivation, and subsequently, customer and employee retention.

“As sales and service organizations strive to remain competitive by providing more personalized offerings and higher levels of service to customers, it becomes increasingly important to have efficient processes that motivate, coach and compensate employees based on their performance, ”said Mark Selcow, General Manager of NICE Workforce Optimization Solutions. “The new release of NICE Performance Management and NICE Incentive Management provides organizations with an ideal sales and service platform that can be easily adapted to sales, service and hybrid environments while providing a low TCO.”