One Week Until Call Centre Conference 2016

The Call Centre Conference takes place on 23rd June 2016 at the Grange Tower Bridge Hotel, London.

Designed to draw on the combined skills, knowledge and expertise of the contact centre and customer service community; the Call Centre Conference guarantees to benefit you, your current role and your future career plans. Offering a wide choice of relevant and practical information-packed topics; the Call Centre Conference opens its doors to prominent industry influencers to provide an update on policy and share best practice strategies on all facets of contact centres, customer service and customer experience.

The day of seminars is targeted at the increasingly influential body of contact centre and customer service professionals with the aim of supporting continued professional development within the sub-sector. Join 80+ other professionals, develop your personal skills and absorb the wealth of information brought to you by these top industry trainers:

‘What It Takes to Be a Great Leader’
William Montgomery, CEO, TEN

‘Customer Experience – the Bottom Line’
Ian Williams, Director, Jericho

‘Why Average Handling Time Is Not the Bad Guy’
Carolyn Blunt, Director, Real Results

‘An Audience with the Telephone Assassin’
Anthony Stears, Managing Director, The Telephone Assassin Ltd

‘Can Technology Really Enable a Seamless Channel Experience?’
Simon Norie, Co-Founder, Custerian

‘Too Hot to Handle? How BSI’s Standard BS 8543 Can Help Take the Pain Out of Complaints’
Nick Fleming, Market Development Manager, BSI

‘The Queue – Respect Your Customers’ Time’
Dougie Cameron, Director, Addzest Consulting Ltd

‘Sales & Motivation with Neil Clough’
Neil Clough, Managing Director, This is Prime and Non-Executive Director, Out There

‘PCI DSS in Contact Centres – Improving Customer Trust and De-Scoping from the Regulations’
Simon Beeching, Director, Syntec

‘Health and Wellbeing, Empower Your Workforce’
Lucie Colt, Online Personal Trainer, LucieColt.com

There will also be contributions from Chair, Nicola Collister, Managing Director of Custerian, throughout the day.

Featuring an interactive debate panel with leading industry experts, networking breaks and the opportunity to meet with the most innovative solution providers, the Call Centre Conference provides an all-encompassing experience to help uncover ideas, spark inspiration and discover better ways of working.

For more information or to book your place, please contact:

David Boore
Conference Sales Executive
T: 01992 374097

For more information on supplier places, please contact:

Gayle Buckland
Portfolio Sales Manager
T: 01992 374063

Follow @CC_Conference on Twitter to stay tuned with the latest event updates.