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Online Event: Transforming Quality Management with Speech Analytics

Published On: 11th Jun 2014 09:53 - Modified: 10th Jul 2014

THE DATE: 10th July

THE LOCATION: Online

THE DETAILS: In this webinar, Scott McKee, Projects Director at City Park Technologies, will showcase how speech analytics improves their QA process, reduces training time, enhances service and sales performance, and provides better service to clients. You won’t want to miss these key insights and wins from a company that has fully embraced speech analytics in their call centre.

THE ORGANISERS: CallMiner

THE WEBLINK: http://www2.callminer.com/l/644/2014-06-20/2w4t2r

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Online Event: Transforming Quality Management with Speech Analytics

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