Performance & Quality Workshop 125 Filed under - Archived Content, The Forum THE DATE: 20/03/2018 – 21/03/2018 THE LOCATION: Crowne Plaza, Solihull THE DESCRIPTION: The P&Q Challenge is an ecosystem way of thinking about service quality and people performance. It considers questions such as: who defines quality or customer experience? Who drives it? What drives it? How is it improved? and What does success look like? THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Membership/Book-your-Challenge-Workshop-Place/ArticleId/4684 Author: Rachael Trickey Published On: 23rd Feb 2018 - Last modified: 27th Feb 2018 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter