Two Thirds of Contact Centres are Planning to Increase Staff Numbers

According to our poll, 67% of contact centres will soon focus on attaining greater staff numbers, whilst only 19% have dismissed the idea.

The other 14% is made up of the 6% who answered maybe and the 8% who were not sure.

Poll – “Are you Planning on Increasing Staff Numbers in Your Contact Centre” – answers

• Yes – 67%
• No – 19%
• Maybe – 6%
• Don’t Know – 8%

Source: Call Centre Helper website reader poll    Votes: 159    Date: October 2011