Two Thirds of Contact Centres are Planning to Increase Staff Numbers


According to our poll, 67% of contact centres will soon focus on attaining greater staff numbers, whilst only 19% have dismissed the idea.

The other 14% is made up of the 6% who answered maybe and the 8% who were not sure.

Poll – “Are you Planning on Increasing Staff Numbers in Your Contact Centre” – answers

  • Yes – 67%
  • No – 19%
  • Maybe – 6%
  • Don’t Know – 8%

Source: Call Centre Helper website reader poll    Votes: 159    Date: October 2011

Published On: 2nd Jan 2013 - Last modified: 18th Sep 2019
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