Most Contact Centre Managers prefer Digital Channels

During our webinar “The best ways to deal with Webchat and Email” our audience were asked “As a consumer what’s your preference for contact?”

Poll answers
39% Phone
34% Email
23% Webchat
1% Facebook
3% Twitter

Source: Call Centre Helper website webinar poll    Sample size – 163     Date: March 2013

Here is a link to the webinar: The best ways to deal with Webchat and Email