Industry Professionals: Brands are Delivering Better Customer Experiences 5,832 Filed under - Archived Content According to our poll, 40% of contact centre professionals believe that brands are getting better at delivering the customer experience, outweighing the 23% of those who thought other wise. The remaining 36% instead believed that brands had remained “about the same” in doing so. Poll – As a customer, do you feel that brands are getting better or worse at delivering customer experience?- answers 40% Better customer experience 36% About the same 23% Worse customer experience Source: Call Centre Helper webinar: Customer Experience: Making it personal Sample size – 138 Date: February 2013 Author: Jo Robinson Published On: 17th Sep 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter