Just 6% of Contact Centres are Fully Satisfied With Their Technology 404 Filed under - Archived Content According to our poll, only 6% of contact centre professionals were “all singing and dancing” about the technology that was available to them, which would have been integrated efficiently. Poll – How good is your contact centre technology? – answers All singing and dancing (All integrated) – 6% Good but could be better – 37% Lots of different systems – 43% Creaking at the seams – 17% They promised a lot but all I got was dial tone – 5% Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013 Author: Jo Robinson Published On: 21st Apr 2014 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter