According to our poll, only 6% of contact centre professionals were “all singing and dancing” about the technology that was available to them, which would have been integrated efficiently.
Poll – How good is your contact centre technology? – answers
All singing and dancing (All integrated) – 6%
Good but could be better – 37%
Lots of different systems – 43%
Creaking at the seams – 17%
They promised a lot but all I got was dial tone – 5%
Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013
Author: Jo Robinson
Published On: 21st Apr 2014 - Last modified: 23rd Sep 2019
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