According to our poll, just 42% of contact centres have the capability to handle more than one language in the contact centre.
Furthermore, only 2% can support ten or more languages, whilst 7% can manage five to nine.
Poll – “How many Languages do you Handle in your Contact Centre?” – answers
- 58%: 1 language
- 19%: 2 languages
- 14%: 3 – 4 languages
- 7%: 5 – 9 languages
- 2%: 10+ languages
Source: Call Centre Helper webinar: Forecasting and planning a multi-skilled workforce Sample size – 151 Date: February 2013
Author: Jo Robinson
Published On: 15th May 2013 - Last modified: 18th Feb 2020
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